Your product, minus the 300-page manual.
Everything you can do in your workspace, to the point and no theatre. Search up top or scroll through the sections.
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Level 1 · ClientWhat your hub is and what you'll find here →
Your private space: the real status of what you've hired, no PowerPoints.
Sign in without a password (magic link) →
We send a link to your email and you're in. Zero passwords.
Your “Next action”: why sometimes the ball's in your court →
A service moves with two hands. Here you see whether the ball's in your court or ours.
Completing the kickoff: what we ask for and why →
Phase 0. A few details so the team starts with real context, not blind.
The guarantee: if it doesn't work, you don't pay →
30 days. A specific goal per service. And you watch it get met in your progress.
Your project
Level 1 · ClientYour service's phases: how to read the progress →
Your project moves through phases. Here you see which one's open and what's left for the next.
Your deliverables: where to see them and what to do with them →
What the team produces is listed in your project, in its phase and with its status.
“Handled by…”: who runs your service →
Each service has a specific person in charge. With a name, chat and calendar.
Booking a call with your team →
Book a slot with whoever handles your service or with Customer Success, no email chains.
Services
Level 1 · ClientSeeing the services you've hired →
Everything you have running, in one place. Each one opens its project.
Hiring a new service or ordering again →
Add another service without re-entering your details: we reuse your profile.
What each service includes →
The phases and guarantee you'll see in your hub come from the service itself, no fine print.
Messages
Level 1 · ClientHow your conversations work →
One conversation per service, plus one with Customer Success. No email mess.
Who do I message: Customer Success or whoever delivers? →
Specific question about a service → whoever handles it. Something overall → Customer Success.
Connecting WhatsApp (coming soon) →
Coming soon: talk to the team over WhatsApp, with messages in your service thread.
Account and billing
Level 1 · ClientYour contact at Implementa →
A Customer Success person looks after your account. Chat and calendar, always at hand.
Managing your subscription and card →
Change your payment method and check your plan from the secure billing portal.
Downloading your invoices →
All your invoices in PDF, whenever you need them, from the billing portal.
Choosing which emails you get →
Turn progress alerts and updates on or off. The important ones always arrive.
Pausing a service →
Not the right time? Pause instead of canceling and pick it back up whenever you want.
Canceling a service →
Cancel at end of cycle, with a confirmation step and an undo option.
Your data and your rights (GDPR) →
You can request a copy of your data or its deletion. We explain how and what it involves.
Closing your account →
Closing the whole account is different from canceling a service. It's done on request.