Guarantee
If it doesn't work, you don't pay.
30 days. Full fee. No ifs.
We charge for what works. Which forces us to say out loud what happens when it doesn't: we give the money back. This page is all the fine print there is.
What's covered
Every packaged service in the catalog, workshop included — the ones with a published price on the site. If you bought it with a fixed scope, it's covered.
What “works” means
The system we shipped is running in production, doing what the service scope says it does. We're not talking about feelings — we're talking about the deliverable defined before we started. If it's not live, it doesn't work.
How it works
You have 30 days from delivery. Write to us from the contact page, tell us what isn't working and, if we can't fix it, we refund the service fee in full. No retention forms, no calls to talk you out of it.
What's not covered
Custom projects — the ones agreed by contract with tailored scope. There, the guarantee is negotiated in the contract itself, because every project defines its own “works”.