Your contact at Implementa
A Customer Success person looks after your account. Chat and calendar, always at hand.
In Account you have your Customer Success contact: the person who makes sure everything you have with us goes well. You can message them or book a call from there.
They're your entry point for anything that isn't about a specific service: billing questions, expanding services, a general problem.
Your product, minus the 300-page manual.
Everything you can do in your workspace, to the point and no theatre. Search up top or scroll through the sections.