How your conversations work
One conversation per service, plus one with Customer Success. No email mess.
In Messages your conversations are organized:
- One per service, with the person who handles it.
- One with Customer Success, for the overall relationship on your account.
Open a thread, write and done. Everything is logged in its place, not lost in your inbox.
Inside a thread, each message shows its time (with a divider per day). If the team has written something you haven't read, you'll see a dot on the Messages tab and in the conversation; opening it marks it as read.
The reports we deliver show up here as a formatted card, not plain text.
When you write to the team, they get an alert (you don't depend on them checking). And you can switch the interface language with the globe in the hub.
Your product, minus the 300-page manual.
Everything you can do in your workspace, to the point and no theatre. Search up top or scroll through the sections.