Who do I message: Customer Success or whoever delivers?
Specific question about a service → whoever handles it. Something overall → Customer Success.
Simple rule:
- About a deliverable or a specific phase → write in that service's conversation; whoever runs it reads it.
- About your account, billing, another service or something general → write to Customer Success.
If you pick the wrong thread, no big deal: the team coordinates internally and reroutes it.
Your product, minus the 300-page manual.
Everything you can do in your workspace, to the point and no theatre. Search up top or scroll through the sections.