D2C ecommerce · Mid-market
Artisan marketplace
Average response time
8h4min
In 6 weeks
24/7 AI Support“70% of tickets resolve without a human touching them. And the humans on the team stop burning out.”
AI Operations · Service 05
Most "AI agents" people pitch you are a chatbot wearing a hat.
Knowledge base + RAG + agents with human escalation. Real deflection, not a demo.
We build the knowledge base, plug it into RAG and deploy agents (chat, voice, omnichannel) with human escalation, auto-routing, ticket summaries and suggested replies. We cut tickets and support cost without hurting experience — because we measure it.
Promise: We don't deliver a chatbot. We deliver an agent with deflection and CSAT metrics — and we leave it answering.
The product
This is what you get in your inbox.
Operations Hub
4 active processes · 99.2% SLA
Automated processes
2,302
this week
Hours saved
184h
vs manual
Errors
0.8%
failure rate
Automations
Support ticket triage
1,247
ActiveCustomer onboarding
89
ActiveInvoice categorization
312
ActiveWeb FAQ replies
654
Under reviewSound familiar?
Your support team answers the same 20 questions every day
40-70% of tickets are repetitive (hours, policies, product info). Each one costs you 5-15 minutes of human time. Meanwhile, queries that need human judgement wait longer than they should.
- "Orders ship within 24-48h" gets answered by your team 30 times a day.
- Your FAQ exists but customers can't find it or don't read it.
- Urgent queries wait because the team is busy with repetitive ones.
- You've tried a rules-based chatbot and it frustrated more than it helped.
- You don't want to hire someone just for "the afternoon shift of easy tickets".
How we ship it
AI agent with your KB + human escalation when it doesn't know
You upload your knowledge base (FAQ, docs, web) and in 24h you have an agent answering. When it doesn't know — or detects a complaint — it escalates to a human with summarized context. No pretty demos: real deflection metrics and CSAT.
Upload your KB
Connect your web, upload your FAQ and policies (PDF, Notion, Google Docs). The agent indexes them with RAG in under 4h.
Configure tone and limits
You set brand tone (formal/casual), languages, topics it shouldn't answer, and when it should escalate to a human.
Embed in your site
A 5-line snippet on your site and chat is live. For WhatsApp Business (Pro), we help with API setup.
Measure deflection and CSAT
Dashboard with resolution rate, escalations, post-interaction CSAT, conversations by topic. Weekly review to iterate the KB.
→ It's not Intercom Fin or Tidio. It's an agent with RAG over YOUR KB, clean escalation with context, and honest deflection metrics — not "conversations started".
Honest filter
Is this for you?
We don't sell to everyone. Here's who it works for and who it doesn't — so you can decide with criteria before signing.
It's for you if…
- E-commerce, SaaS or services with >200 repetitive tickets/month.
- Businesses with documented FAQ and policies (or willingness to document them).
- Support teams of 2-10 that want to free up capacity without hiring.
- Brands that want to offer 24/7 support without night shifts.
It's not for you if…
- <200 repetitive tickets/month (the setup doesn't pay off).
- Premium services where the human touch IS the value proposition.
- Highly technical support requiring complex reasoning (it's a complement, not a replacement).
The concrete delivery
What exactly do you get?
What you receive when the service ships. No "discovery phases" billed separately, no "iterations" without scope.
- Support audit (% of deflectable queries)
- Knowledge base + RAG system
- Support agents (chatbot / voice AI) with human escalation
- Automation layer (routing, summarization, SLA)
The promise: We don't deliver a chatbot. We deliver an agent with deflection and CSAT metrics — and we leave it answering.
No surprises
What happens when you sign
After paying the monthly subscription:
Immediate
Immediate
Access to the panel
Email with your access and a 15-minute setup guide.
Day 1
Day 1
KB indexed
You connect your web, FAQ and docs. The system indexes everything with RAG in under 4h.
Day 1-2
Day 1-2
Tone and limits configured
You define brand tone, languages, restricted topics, and human-escalation rules. Validation with test cases.
Day 2
Day 2
Agent live on your site
Snippet on your site (or WhatsApp Business if Pro). Agent answering real cases with active monitoring.
Every week
Every week
Data-driven iteration
You review the dashboard weekly, tune the KB with questions that didn't get good answers, improve tone based on feedback.
Pricing
How much does it cost and what's in each plan?
Pay with Stripe, no meeting needed to see the price. Cancel anytime.
24/7 AI Support
Knowledge base + RAG + agents with human escalation. Real deflection, not a demo.
- Support audit (% of deflectable queries)
- Knowledge base + RAG system
- Support agents (chatbot / voice AI) with human escalation
- Automation layer (routing, summarization, SLA)
Secure payment via Stripe. Cancel anytime from your client area.
Mid-market / enterprise
$8,000–$25,000
setup / project
+ $1,500–$5,000/mo recurring
Case studies
What we leave running.
With numbers, not smoke.
← Swipe to see more cases
Frequently asked questions
Self-serve: you upload your site/FAQ and the agent is answering within 24h. Enterprise version integrated with Zendesk/Intercom: 3-6 weeks.
It escalates to a human with all context summarized. It doesn't leave the customer hanging: the system knows when it doesn't know.
Basic: up to 500 conversations/month, KB up to 100 docs, web integration. Pro: up to 2,000 conversations/month, unlimited KB, multi-channel integration (web + WhatsApp Business + email).
On the Pro plan, yes — includes WhatsApp Business API integration. On Basic, web only. For Telegram, Messenger or custom channels, let's talk.
If you deploy it right (solid KB + human escalation available) CSAT stays flat or climbs in 6-8 weeks because average wait drops. If it's badly built, it drops 5-15 points in month one. That's why we leave it built right.
Read before deciding
Guides about this service
If you want to understand the how and the why before the price, start here.
Read it, or want it shipped?
Start self-serve above or book 30 minutes if you have specific constraints.