AI Operations · Service 06
Specialized agents (SDR, assistant, operator, researcher) with orchestration and human-in-the-loop.
We design and deploy digital teams with supervision, productivity metrics and a control layer. The agents do the repetitive work; your team handles what needs judgement.
Promise: Every agent has a human owner, an SLA and a cost per task. Measured production, not a pretty demo.
The product
Operations Hub
4 active processes · 99.2% SLA
Automated processes
2,302
this week
Hours saved
184h
vs manual
Errors
0.8%
failure rate
Automations
Support ticket triage
1,247
ActiveCustomer onboarding
89
ActiveInvoice categorization
312
ActiveWeb FAQ replies
654
Under reviewSound familiar?
Some internal roles (research, first-line support, initial lead qualification, document processing) are tied to human volume. Hiring more juniors is expensive, slow and churns. And quality swings with the person.
How we ship it
Not "we set up an assistant for you, good luck". It's an agent with human-in-the-loop, auditable logs, automatic rollback and evals. With a trained internal operational owner. With cost-per-task metrics from day one.
We identify which roles or parts of roles have volume + repetitiveness + reasonable error cost. We tell you where to start — and where NOT.
Architecture: base LLM, memory, tools, evals. Explicit usage policy: what it can do, what requires human confirmation, how it escalates.
The 4 layers: HITL at defined checkpoints, encrypted auditable logs, automatic rollback on anomaly, evals that run on every change.
Production rollout. Assignment and training of the internal operational owner (4-8h). Full operations documentation.
Monthly 1h meeting with the operational owner to review metrics, tune prompts and policies. Continuous cost-per-task reporting.
→ The difference between an agent that survives and one that dies in 6 months is governance. It's what almost no one does and what we ship as standard.
Honest filter
We don't sell to everyone. Here's who it works for and who it doesn't — so you can decide with criteria before signing.
It's for you if…
It's not for you if…
The concrete delivery
What you receive when the service ships. No "discovery phases" billed separately, no "iterations" without scope.
The promise: Every agent has a human owner, an SLA and a cost per task. Measured production, not a pretty demo.
No surprises
After the technical call with your COO/CRO:
Initial call
Initial call
We understand candidate roles, current volume, technical and regulatory constraints. Concrete proposal in 1 week.
Weeks 1-2
Weeks 1-2
Workshop with area leads. Agent design, usage policy, governance layers. Validation with stakeholders.
Weeks 3-6
Weeks 3-6
Agent build with the 4 layers. Set of 50-200 evals to validate behavior. Iteration until thresholds are met.
Weeks 7-8
Weeks 7-8
Production deployment in shadow mode first (human validates every decision for 1 week). Operational-owner training. Documentation.
Month 3+
Month 3+
Agent in autonomous production with human-in-the-loop. Monthly 1h review to check metrics, tune and improve.
Pricing
Due to technical complexity and integration, 30 minutes of conversation beats a cold quote.
Mid-market / enterprise
$10,000–$75,000
setup / project
+ $5,000–$25,000/mo recurring
Aspirational category, growing fast. High ticket, consultative delivery.
Case studies
← Swipe to see more cases
It replaces hours of people on repetitive tasks — people still do the judgement work. In 18 months it blocks new hires more than it cuts current headcount.
The company that starts with 5 agents at once ends up with 5 demos nobody uses and a burnt-out team. One well-built, measured and operated for 6-8 weeks. Then we add more.
For internal operational use, risk is low. For roles that decide on people (HR, scoring) reinforced obligations apply. We do governance right from day one — adding it later costs 4-5x more.
A person you assign (not necessarily a technical profile). We train them. Without an owner, the agent dies in 6 months when something changes and nobody fixes it. That's the typical failure pattern.
Read before deciding
If you want to understand the how and the why before the price, start here.
30 minutes of technical conversation, no strings. We tell you what fits, what doesn't and the rough price.