Skip to content
Implementa.

Solution · By problem

Answer WhatsApp around the clock, without anyone on call

Your business gets messages at 11pm and on Sundays. Right now they sit unread until someone picks up their phone. That gets automated — and you feel it the first week.

The problem

The message lands. Nobody replies. The customer leaves.

  • After-hours questions sit on read until the next morning.
  • The team starts the day with 40 piled-up messages nobody can answer in time.
  • Good leads ask at 10pm and, by the time you reply, they’ve already talked to someone else.
  • The same five questions, over and over, tying up people who are worth more.

Cost of staying the same

Every after-hours conversation that goes cold is a customer who already had their hand up. It shows up in no report; you pay for it all the same.

The solution

An agent that replies instantly and knows when to step back

  1. 1We connect your WhatsApp Business to an agent trained on your real information: catalog, hours, pricing, FAQs.
  2. 2It answers common questions instantly, qualifies whoever asks, and books or routes based on your rules.
  3. 3When a conversation goes off-script, it hands off to a person with all the context already gathered. No starting from zero.
  4. 4We leave it measured: you see what resolves on its own, what reaches a human, and which leads get recovered overnight.

What changes

What you stop losing

  • After-hours questions stop falling into the void: they get answered in seconds, not the next day.

    Mechanism

  • The team stops being a switchboard for repeat questions and works on what actually closes.

    Mechanism

  • What we measure: % of conversations resolved without a human, time to first reply, and leads recovered after hours.

    What we measure

Spec sheet

Work it removes
answering WhatsApp messages by hand, also after hours
Typical setup
1–2 weeks
Input
incoming WhatsApp message
Output
reply sent; lead qualified or handed to a person
Works with
WhatsApp Business API
Can connect to
HubSpotPipedriveAppointment calendarYour own knowledge base
What we measure
% of messages answered without interventiontime to first replyqualified leadshand-offs to a person
Good fit for
businesses with repetitive queries and after-hours volume
Not a fit for
conversations that always need human judgment or data the AI can’t look up

See everything you can automate in Sales and CRM

Frequently asked questions

They’ll notice for the better: instant replies, no off-hours gaps, no canned answers. And the moment the conversation calls for it, a person steps in with all the context already gathered. We don’t sell a bot that runs people in circles; we ship an agent that resolves or hands off.

It’s built on the WhatsApp Business API with your company identity. You keep your brand; what changes is that it now replies at any hour.

Those are exactly the ones you want reaching a person. The agent spots them, hands them to your team with the conversation history, and logs what it couldn’t resolve so you can keep sharpening it.

Want it running in your business?

You’ve pinned the problem. We ship the fix and leave it measured.

See the service
Answer WhatsApp around the clock, without anyone on call · Implementa