Solution · By agent
Checking quality by hand only reaches a sample: the rest goes out unseen. The agent that reviews 100%, catches what's off and opens the corrective action —we leave it running on your systems.
Good quality control reviews the work against a criterion, flags what doesn't meet it, classifies it and opens the corrective action so it won't happen again. The problem is that by hand it doesn't scale: you review a sample, the rest ships unseen, and the defect surfaces once the customer already has it. We ship that control as an agent on your systems: it reviews every case against your checklist, catches the non-conformities, classifies them and opens the corrective action, with a person validating the doubtful ones. We don't sell you a checklist in a PDF; we leave the quality control done.
The problem
Reviewing well means checking everything against a criterion. Reviewing the way it's done today is checking a sample and crossing your fingers.
- Control is done by sampling because there aren't enough hands to review 100%: you check a part and assume the rest is just as good —until it isn't.
- The criterion lives in the head of the most experienced person; when they're out, everyone reviews their own way and what passes one day fails the next.
- The defect is caught late —at delivery, at the return, in the customer complaint— when fixing it costs far more than catching it in time.
- The issue gets opened, the fire gets put out, and the corrective action stays in an email nobody follows: the same defect comes back two months later.
Cost of staying the same
It shows up on no report: it shows up as the returned order that passed the sample, as the rework that eats the margin, as the customer who doesn't complain and simply doesn't come back. Reviewing by sample isn't cheap: it's expensive on a delay. The real cost isn't the hour spent reviewing; it's the defect that reaches the customer because it was in the part nobody looked at, and the corrective action that never closed, so the problem returns.
The solution
A quality-control agent shipped on your systems that reviews 100%, detects, classifies and opens the corrective action, with a person validating the doubtful ones
- 1We set the criterion with you: what counts as a non-conformity in your case, the checklist by type of work, the severity scale and what gets escalated to a person.
- 2The agent reviews every case —not a sample— against that checklist: documents, orders, tickets, pieces of content, records, whatever needs checking, with the same yardstick every time.
- 3When something doesn't meet it, it flags it as a non-conformity, classifies the defect by type and severity, and preps the corrective action; the doubtful ones it leaves for a person to validate, it doesn't decide alone.
- 4It opens the corrective action where your operation lives, tracks it to closure and flags if the same defect reappears —so the fix actually fixes, not just puts out the fire.
What changes
What you stop losing
Control stops being sample-based: the agent reviews 100% of cases against the same criterion, so the defect that used to slip out in the unchecked part gets caught before it reaches the customer.
Mechanism
The criterion stops living in one head: the checklist gets applied the same way every time, regardless of who reviews that day or whether it's Friday afternoon.
Mechanism
The corrective action stops getting lost in an email: it's opened, tracked and closed, and the agent flags if the same defect returns —so improvement is real, not a patch.
Mechanism
What we measure: % of cases reviewed versus the previous sampling, non-conformities caught before vs. after delivery, rework cost per defect, and corrective actions closed versus open.
What we measure
Spec sheet
- Work it removes
- reviewing by hand and by sample whether each piece of work meets the criteria, classifying defects and opening the corrective action case by case
- Typical setup
- 2–4 weeks
- Input
- the work to be checked (documents, orders, tickets, content, records), your checklist and the severity scale
- Output
- each case reviewed against the criteria, non-conformities detected and classified, and the corrective action opened and tracked to closure
- Works with
- Tu ERPSharePointGoogle DriveZendeskFreshdeskJiraSQL
- Can connect to
- The system where the work to be checked livesYour checklist and severity scaleThe tool where corrective actions are opened and trackedThe threshold for what gets escalated to a person
- What we measure
- % of cases reviewed versus the previous samplingnon-conformities caught before vs. after deliveryrework cost per defectcorrective actions closed versus open
- Good fit for
- teams with a clear quality criterion and recurring volume who review by sample today and want to cover 100% without multiplying the team
- Not a fit for
- checks that need physical or instrumental inspection AI can't do, or quality criteria that change case by case and can't be systematized
Frequently asked questions
A QMS stores the record of the review and a checklist reminds you what to look at; both still need a person to look at each case and decide whether it passes. That's exactly what the agent does: it applies the criterion and reviews 100%, not a sample. It doesn't replace your QMS —it opens and logs the non-conformity where you already keep it—, it does the reviewing work there's no time to do in full today.
Not by default. The agent detects and classifies, and leaves the doubtful ones for a person to validate —especially at the start and in the higher-severity cases. We start with a wide doubt threshold in proposal mode and only widen autonomy once the track record backs it. Everything is logged: what it reviewed, what it flagged and why.
Yes, because quality control isn't only physical inspection: it's reviewing any work against a criterion. We review documents before they go out, support replies before they're sent, records before they're closed, content before it's published. We define the criterion by type of work and start where a defect costs the most, not everything at once.
Want it running in your business?
You’ve pinned the problem. We ship the fix and leave it measured.