Solution · By industry
AI for logistics: every "where's my order?" answered on its own and the delivery incident caught before the customer
The phone and inbox fill up with "where's my shipment?" while the delay is already happening and nobody has seen it. That gets automated — order status instantly, proactive delivery tracking and the incident caught before the customer feels it — on your TMS/ERP, and you feel it in this week's calls, not the quarterly KPI.
The problem
The system knows the shipment status, but the one asking is the customer and the one answering is a person
- Customer service burns through answering "where's my order?" over and over: the data is in the TMS, but someone has to log in, look it up and reply by phone, email or WhatsApp.
- The incident gets found late: the delay, the failed delivery or the parcel stuck in a warehouse is seen first by the angry customer, not your team.
- Chasing carriers is manual: hunting by email for the pickup that never left, the disputed delivery, the proof-of-delivery that never came back signed.
- Proof-of-delivery and transport invoices get matched by hand against orders, and rate discrepancies or services never rendered slip through because nobody has time to check them one by one.
Cost of staying the same
Every incident the customer sees before you do is a complaint, a bad review and sometimes a lost account: in logistics the failure isn't remembered for the 99% that arrived fine, but for the shipment that got stuck. And the hours your team spends answering statuses and chasing carriers are expensive hours that don't move a single box: it's coordination cost that shows up on no invoice but gets paid in full.
The solution
An agent that answers status, watches deliveries and raises the incident before the customer — connected to your TMS/ERP
- 1We connect an agent to your TMS/ERP and to the carriers: every order and every shipment comes in, gets tracked and gets answered with nobody typing its status by hand.
- 2It answers "where's my order?" instantly 24/7 on the customer's channel — WhatsApp, email, phone — with the real shipment status, and proactively flags deliveries: confirmation, delivery window and an alert if anything changes.
- 3It catches the incident before the customer — delay, failed delivery, stuck shipment — and escalates it to the right person with the context built, instead of waiting for the complaint.
- 4It reconciles carrier proof-of-delivery and invoices against orders, flags rate discrepancies or services never rendered, and leaves everything measured: time to answer the customer, incidents caught by alert rather than complaint, and billing discrepancies recovered.
What changes
What you stop losing
"Where's my order?" stops eating customer service: it gets answered on its own, with the TMS data, while the team handles the real exceptions.
Mechanism
The incident is seen by alert, not by complaint: you act on the stuck shipment before the customer feels it — which is when you can still save the delivery and the account.
Mechanism
What we measure: time to answer an order status, % of incidents caught by alert before a complaint, and transport billing discrepancies recovered.
What we measure
Spec sheet
- Work it removes
- answering order status by hand and chasing carriers over incidents and proof-of-delivery
- Typical setup
- 2–4 weeks
- Input
- a customer query, a carrier event or an order in your TMS/ERP
- Output
- status answered to the customer, incident detected and escalated with context, and carrier proof-of-delivery/invoice reconciled
- Works with
- WhatsApp Business APITelephony / voice agent
- Can connect to
- Your logistics TMS/ERPCarrier portals and APIs
- What we measure
- time to answer an order status% of incidents caught by alert before a complainttransport billing discrepancies recovered
- Good fit for
- logistics operators, distributors and e-commerce with shipment volume and a team that burns out answering statuses and chasing carriers
- Not a fit for
- the physical movement of goods (warehouse, loading, delivery), which stays with your operation and your carriers
Frequently asked questions
That's the part that decides whether it works. We connect over API to your TMS/ERP — orders, shipments, statuses, rates — and to your carrier portals to answer, watch and reconcile in real time, without changing your system. If your platform is closed, we spot it in the first week and tell you the exact bridge before billing anything.
Yes, that's the whole point. The agent watches carrier events and each shipment's status, and when something drifts — delay, failed delivery, stuck parcel — it raises the alert and escalates it to the right person with the context built, instead of waiting for the complaint. The incident is seen by alert, not by an angry customer, which is when it can still be saved.
No, and that's not the goal. The agent eats the coordination work that doesn't move a box — answering statuses, chasing carriers, matching proof-of-delivery — so your team handles the real exceptions and the customer relationship. The physical movement of goods and the operational decisions stay yours; what we take off your plate is the phone desk that buries them today.
Want it running in your business?
You’ve pinned the problem. We ship the fix and leave it measured.